Privacy Policy
Your privacy matters to us.
This Privacy Policy explains how Auriana collects, uses, stores and protects your personal information when you contact us, make an enquiry, use our website or book with us.
Clear, careful & responsible.
We aim to handle personal information fairly, responsibly and only where it is genuinely needed.
This page explains what information we may collect, why we use it, who it may be shared with, how long we may keep it and the rights you have over your information.
We only ask for information we reasonably need.
The information required will depend on your enquiry, booking and the services being provided.
Who we are
Auriana is the data controller for the personal information covered by this Privacy Policy.
Information we collect
Depending on how you interact with us and the services you enquire about or book, we may collect:
- Your name.
- Your email address and telephone number.
- Your event address, venue or postcode.
- Event information such as the date, time, guest numbers and booking details.
- Details about the services you are interested in or have booked.
- Messages and information you provide through forms, email, telephone, social media or messaging services.
- Payment-related information needed to manage bookings and payments. Full card details are normally handled by the relevant payment provider rather than by Auriana directly.
- Relevant information about allergies, accessibility or safety requirements where needed to provide a service safely and appropriately.
- Website usage information such as IP address, browser information or device data where this is collected by website tools or cookies.
- Photographs or videos where these are taken or used appropriately and the necessary permission has been obtained.
How we use your information
We may use your personal information to:
- Respond to enquiries.
- Prepare quotes and discuss booking options.
- Process bookings and manage event arrangements.
- Communicate important information before, during or after your event.
- Take deposits and payments or arrange invoicing.
- Provide booked services safely and appropriately.
- Keep appropriate records of bookings, payments and communications.
- Deal with questions, complaints, changes or refunds.
- Meet accounting, tax, insurance or other legal obligations.
- Improve our website, services and customer experience.
- Use photographs or videos for promotional purposes where this is appropriate and the necessary permission has been obtained.
Lawful bases
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may rely on one or more of the following:
Providing your booking
Where we need information to provide a quote, manage a booking or deliver services you have requested.
Running our business
Where we have a genuine and reasonable business reason to use information and your rights and interests do not override that reason.
Meeting our obligations
Where information must be kept or used for tax, accounting, insurance or other legal requirements.
Where permission is appropriate
Where we rely on your permission, for example for certain marketing communications or promotional photography.
Sensitive information
Occasionally we may need information relating to allergies, health, accessibility or other sensitive matters in order to provide a service safely.
Where this type of information is collected, we will only use it where necessary and where we have an appropriate lawful reason for doing so.
Children's information
Many of our services are provided at children's parties and family events. However, bookings and enquiries should normally be made by a parent, guardian or other responsible adult.
We aim to keep the personal information we hold about children to the minimum reasonably required to provide our services safely and appropriately.
Auriana will not publish information that identifies a child featured in our photographs or videos.
If identifiable photographs or videos of children are to be used for our website, social media or other promotional purposes, appropriate permission will be sought.
We will not publish a child's name, tag or identify their parent or guardian in connection with the image, or include other personal information that could reasonably identify the child.
We also aim to avoid sharing unnecessary information about a child's school, home, real-time location or other personal details in connection with promotional content.
Who we share information with
We do not sell your personal information.
Where reasonably necessary, information may be shared with:
- Trusted Auriana team members, entertainers, artists or subcontractors involved in providing your booked service.
- Booking, form or event-management platforms used to process enquiries and bookings.
- Payment providers or invoicing systems used to process payments.
- Website, hosting and technical service providers.
- Professional advisers such as accountants, insurers or legal advisers where necessary.
- Authorities, regulators or other organisations where we are legally required to provide information.
We only share information where it is reasonably necessary and appropriate for the purpose involved.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including managing bookings, keeping financial records and dealing with complaints or disputes.
Enquiry information that does not lead to a booking may generally be kept for up to 12 months.
Booking and event records may be kept for accounting, tax, insurance and legal record-keeping purposes.
Marketing permissions and image consent records may be kept while relevant, until withdrawn or until no longer required.
Some information may need to be retained for longer where required by law or where reasonably necessary in connection with a legal claim or dispute.
How we keep information safe
We take reasonable steps to help protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Depending on the information and systems involved, these measures may include secure passwords, restricted access, secure online platforms and careful handling of booking and contact information.
No online or electronic system can be guaranteed to be completely secure, but we aim to use safeguards appropriate to the information we hold.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- Be informed about how your personal information is used.
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete personal information in certain circumstances.
- Ask us to restrict the use of information in certain circumstances.
- Object to certain uses of your personal information.
- Ask for information to be transferred in certain circumstances.
- Withdraw consent where we are relying on consent.
Contact us at stacey@auriana.co.uk and we will respond in accordance with applicable data protection law.
Cookies & website use
Our website may use cookies and similar technologies to help the site function correctly, remember certain preferences and understand how visitors use the website.
Where consent is required, non-essential cookies will only be used after you have made your choice.
Please see our Cookie Policy for more information about how cookies may be used and how you can manage your preferences.
How to contact us
If you have a question about this Privacy Policy, the information we hold about you or how your information is being used, please contact us.
How to complain
If you have concerns about how we have used your personal information, please contact us first and we will try to resolve the issue fairly.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
You can find current information about making a data protection complaint through the ICO's official website.