FAQ
FREQUENTLY ASKED QUESTIONS
Helpful answers before you book.
Everything you need to know about booking with Auriana, our parties, services and what to expect on the day.
NEED TO KNOW
Planning your party should feel easy.
We know there can be lots to think about when organising a party or event, so we've answered some of the questions we're asked most often.
Can't find what you're looking for? Just get in touch and we'll be happy to help.
01
Booking &
BOOKING
Booking &
Payments
From checking availability to securing your date.
How do I book? +
You can check availability for your preferred service,
date, time and location through our booking or contact
pages. To confirm your booking, you will need to complete
the required booking details and pay the deposit.
When is my booking confirmed? +
Your date is not secured until the required deposit has
been paid and we have confirmed your booking. Availability
cannot be guaranteed until then.
What happens after I submit my booking details? +
You will receive confirmation of your booking details,
including the date, time, venue, services booked, payment
information and anything important you need to know before
the event.
How do I pay? +
A deposit is required to secure your booking. The remaining
balance and payment due date will be shown on your booking
confirmation or invoice, unless another arrangement has
been agreed with you.
How far in advance should I book? +
We recommend booking as early as possible, especially for
weekends, school holidays and busy seasonal dates. If your
event is last minute, please still contact us — we'll always
do our best to help if we have availability.
What happens if my event is cancelled or changed? +
Please let us know as soon as possible if you need to
cancel, reschedule or change your event. Changes are subject
to availability and cancellations are handled in accordance
with our Terms & Conditions and cancellation policy.
02
Parties &
PARTIES
Parties &
Entertainment
Timings, themes and what happens during the party.
How long are your parties? +
Party length depends on the package and services you choose,
although many children's parties are around two hours. If
you're unsure what will work best, we're happy to help you
plan the timings.
What is a typical party entertainment structure? +
A typical two-hour party may include a lively welcome,
interactive games and dancing, a break for food or cake,
followed by more entertainment and a fun final moment.
The exact structure can be adapted to the age group,
package and style of party.
Can you do themed parties? +
Yes. We can build entertainment and extras around lots of
different themes, from princesses, unicorns and dinosaurs
to superheroes, football, discos and more. Tell us the
theme your child loves and we can suggest ideas.
Can I request a particular character or theme? +
Yes. If you have a particular character or theme in mind,
let us know and we'll tell you what options are available
for your date and location.
Are there any age restrictions? +
Different activities suit different ages, so we're happy
to recommend the best options for your guests. Some
individual services also have their own age or safety
requirements.
Do you offer party packages? +
Yes. We offer children's entertainment packages as well
as flexible combinations of services. You can keep things
simple or mix and match entertainment, face painting,
balloons, characters and extras to create a bigger party.
03
FACE PAINTING
Face Painting
Products, ages, allergies and how the service works.
What face paints do you use? +
We use professional-quality cosmetic face paints and
cosmetic glitters intended for use on the skin. Our
artists work hygienically and bring the materials and
equipment required for the booked service.
Do you face paint children under 2? +
No. For safety, we do not face paint children under
2 years old. Where appropriate, the artist may offer a
small hand or arm design instead, at their discretion.
What if someone has sensitive skin or allergies? +
Please tell the artist about any known skin sensitivity
or allergy before painting begins. Our artists will not
paint over broken, irritated or unsuitable skin and may
decline to paint where they believe it would be unsafe
or unhygienic.
Will every child be painted? +
This depends on the number of guests, length of the booking,
number of artists and the designs being requested. For
larger events we may use a quicker design menu, and the
queue may need to close before the booked finish time so
everyone already waiting can be completed.
Do you offer vegan-friendly options? +
Many of the products and services we use may be suitable
for vegan requirements. If this is important for your
booking, please let us know in advance so we can check
the products or service being provided.
04
Services &
MORE TO CHOOSE FROM
Services &
Extras
Mix, match and build the celebration you want.
What other services can I add? +
There are lots of options depending on your event, including
balloon modelling, balloon décor and backdrops, characters
and mascots, bubble shows, bouncy castles, soft play,
glitter, party extras and special experiences.
Can I book more than one service? +
Absolutely. Auriana is designed to make it easier to arrange
several parts of your celebration in one place. Tell us what
you're planning and we can help you combine services that
work well together.
Do you provide food, sweets or party extras? +
Depending on availability and the event, we can offer
extras such as popcorn, candy floss, party bags, sweet
treats, cakes, cupcakes and other party add-ons.
Can you provide party bags and favours? +
Yes. Party bags and favours can be added to many bookings,
including themed options where available.
Do you only provide children's parties? +
No. As well as children's parties, we provide entertainment
and event services for birthdays, weddings, family
celebrations, schools, community events and other occasions.
For larger corporate events and premium entertainment,
please visit Auriana Events.
05
Practical
ON THE DAY
Practical
Information
Setup, locations, insurance and what we may need from you.
Are you insured and DBS checked? +
Yes. We hold Public Liability Insurance and our entertainers
and face painters are DBS checked where applicable.
What locations do you cover? +
We are based around Enfield and West Drayton and work
throughout London and surrounding areas. We also travel
further for some events, so please get in touch if your
event is outside our usual area.
Do I need to provide anything on the day? +
This depends on the service. We may need suitable access,
parking, electricity, tables, chairs or an appropriate
performance or working area. If your booking has any
specific requirements, we'll let you know beforehand.
How long does setup take? +
Setup time varies depending on the service. Face painting
and balloon modelling normally require a relatively short
setup, while entertainment, décor and equipment-based
services may need longer. We'll allow for the setup time
required for your booking.
Why should I book with Auriana? +
We bring together a wide range of trusted party and event
services in one place, with friendly support from enquiry
through to the event itself. Whether you need one service
or several, our aim is to make organising the celebration
easier while giving your guests a brilliant experience.
How do I contact you? +
You can contact us by phone on 07982 656 044, by email at
stacey@auriana.co.uk or through the contact form on our
website.